Refund policy

If you are looking to return or exchange your order for whatever reason, we are here to help! We offer free returns or exchanges within 2 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Process to return or exchange products:

1. Choose the products you wish to return or exchange from your order
2. Email the team at Shisha Daddy on (admin@shishadaddy.co.nz) with your order number.
3. Print your prepaid shipping label that you will receive by email.
4. Send all items back to us using the label provided

Document was updated on the 15th of September 2020.